The NSF STEP project worked with an expert social media panel to identify the skills and knowledge needed by the Social Technology Enabled Professional. These are the skills/knowledge needed to perform the 59 specific work tasks identified in the STEP Profile.
Skills in:
- Analytical thinking
- Basic customer service
- Basic HTML/CSS (cascading style sheets)
- Building links
- Computer usage
- Conflict resolution (online/off-line)
- Creating a budget/ budgeting
- Interpersonal communication (offline/ online)
- Language Arts (reading, writing)
- Organizational development
- Research (online/ off-line)
- Sales
- SEO (Search Engine Optimization)
- Simple graphic design
- Strategic thinking
- Time management
- Troubleshooting
- Computer operating and file systems
- Copyright law (Digital Millennium Copyright Act)
- Corporate culture, goals, brand, etc.
- Customer needs and wants
- Data security
- Desktop publishing (Word, Rich Text Editor, WYSIWYG)
- Dynamics of changing technologies
- Importance and value of social media/ networking
- Keyboarding
- Industry
- Internet search strategies
- Marketing
- Online etiquette and best practices
- Organization and design of content
- Platforms (e.g. mobile)
- Privacy guidelines/ disciplines
- Proper use of audio
- Proper use of video
- Social analytics and their application
- Social tools and trends
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